Certificate in Sales and Customer Service - QQI Level 5

  • Award
  • QQI Level 5 Award: Marketing (5M2069). Rathmines College Certificate
  • One year full time

Course Aims

The course aims to develop retail and customer service and prepares students for higher education and for employment in the retail and sales sectors.

Course Requirements
  • Applicants should have Leaving Certificate or equivalent
  • Mature Applicants welcome.
  • All applicants whose first language is not English will be tested at entry
  • All applicants will be interviewed.
Course Modules
  • Principles and Practice of Selling
  • Retail Selling
  • Behavioral Studies
  • Marketing Practice
  • Applied Economics
  • Customer Service
  • Digital Marketing
  • Work Experience
  • Communications
  • Language (Optional)
Work Experience

Work Experience is an essential part of all our programmes and gives students the opportunity to apply the knowledge and skills acquired on the course.


QQI Level 5 Award Marketing (5M2069)
College Certificate

Career Opportunities

Students who successfully complete this course are equipped to seek employment in a range of sales, retail, and marketing environments.

Further Education Links

On successful completion of a QQI Level 5 course students have the opportunity to progress in Rathmines College to:

  • QQI Level 6 Advanced Business Certificate
  • Our Professional Accounting Department where they may choose from a range of ACCA and ATI Professional Accounting courses.

QQI Level 5 Award holders may also apply to a wide variety of Higher Education colleges through the CAO system. See www.cao.ie and www.qqi.ie.

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