Customer Service

QQI Level 5 component Certificate in Customer Service (5N0972)

Skills To Advance- Customer Service

This Customer Service course will help to enhance your customer service skills and knowledge of the customer service function within your organisation. The course is particularly relevant for those who currently work in customer service or wish to work in a customer service role. It is also suitable for managers and supervisors of customer service teams. 

A highly practical qualification,  you will gain an understanding of the role of the customer service in organisational effectiveness and learn how to meet customer needs, handle complaints and deliver excellent customer care.

Key Information
QQI Level 5 Minor Award
7 weeks with 2 to 3 hours a week
Short course
QQI Customer Service (5N0972)
March - May 2024
Who should complete this course?
  • Those working in customer service roles including telephone support, retail, or remote support. 
Who is the course suitable for?
  • Anyone who wants to gain an internationally recognised qualification in customer service.